Refund and Returns Policy

Return 

1. Customers can open the parcel and inspect the product upon delivery. If unsatisfied, they can return the product to the delivery personnel immediately without any conditions. In this case, the customer will not be charged any delivery fees.

2. Customers can return any Venus product within a maximum of 90 days from the delivery date and receive a refund for the purchase price. The product must be in its original, unused, and unaltered condition and must be returned in its original packaging. The product must have been ordered from Venus’s official website [venus.com.bd](http://venus.com.bd) or the Facebook page “Venus.”

3. For products priced at 400 taka or more, Venus will cover all return delivery charges. For products priced below 400 taka, the customer will need to pay the return delivery charges.

4. In the case of defective, damaged, or incorrect products, Venus will accept returns without any shipping charges. However, the customer must inform Venus’s support team within 24 hours of receiving the product. For returns, contact the customer support team at support@venus.com.bd or call 01863333333.

Exchange 

1. Customers have the opportunity to exchange any Venus product within a maximum of 90 days from the delivery date. In such cases, the product must be in its original, unused, and unaltered condition, and it must be returned in its original packaging.

2. The product’s value must be 400 taka or more to be eligible for exchange. In Dhaka city, Venus will bear all delivery charges for product exchanges. Outside Dhaka city, customers will need to pay 50 taka for pickup and shipping charges.

Refund 

1. Refunds will be processed within 3-10 working days after the returned product is inspected at the warehouse.

2. Refunds will be issued through the original payment method or, upon discussion, in a manner convenient for the customer.

3. For defective, damaged, or incorrect products, Venus will cover the return shipping costs and provide a full refund.

4. For returns within 90 days, if the product’s value is less than 400 taka, the refund will exclude shipping charges.

5. Shipping charges are not included in the refund (unless the return is due to an error on our part).

6. Some transaction charges may not be refundable, as determined by the courier service, payment gateway, or financial institution.

Contact Us

For any questions or assistance regarding exchanges, returns, or refunds, please contact us at:
Email: support@venus.com.bd
Phone: 01863333333