Delivery and cancellation

Delivery

1. Standard Delivery: In Dhaka city, standard delivery takes 1-3 working days. Outside Dhaka city, standard delivery takes 1-5 working days. Working days for delivery are calculated from 4:00 PM. For example, 1 working day for delivery is from 4:00 PM to 4:00 PM the next day.

2. Express Delivery: Express delivery service is only applicable for Dhaka city. By using the express delivery service, orders placed before 12:00 PM can be delivered by 8:00 PM on the same day. However, in special cases, express delivery may take until 12:00 AM. If, for any special reason, the parcel cannot be delivered on the ordered day, it will be delivered the next day, and regular delivery charges will apply.

3. Delivery Charges: For regular delivery, the charge is 50 taka within Dhaka city and 100 taka outside Dhaka city. For express delivery, the charge is 100 taka within Dhaka city. For promotional purposes, Venus may offer special discounts on standard or express delivery charges at various times.

Cancellation

1. Customers can cancel their order at any time before the product is handed over to the courier service for delivery.

2. If the specified delivery timeframe is exceeded, customers can cancel their order without paying any delivery charges.

3. If the product has already been handed over to the courier service, the customer must pay the delivery charges to cancel the order.

Contact Us

For any questions or assistance regarding delivery and cancellation, please contact us at:
Email: support@venus.com.bd
Phone: 01863333333